Is Freshsales really free?

Yes. The Free plan supports up to 3 users and includes contact management, deal pipelines, Kanban views, mobile app, and 24/7 customer support. It's permanently free, not a time-limited trial. Phone and email integrations require at least the Growth plan ($9/user/mo).

How does Freddy AI compare to Salesforce Einstein?

Freddy AI is more accessible and practical for SMBs. It scores leads, provides deal insights, writes emails, and summarizes calls — all included in the Pro plan ($39/user/mo). Salesforce Einstein requires Sales Cloud Enterprise ($150/user/mo) plus Einstein add-ons, making it 3-5x more expensive. However, Einstein offers deeper predictive analytics and natural language querying for large enterprises.

How much does Freshsales cost?

Freshsales offers four tiers billed annually: Free ($0, up to 3 users), Growth ($9/user/mo), Pro ($39/user/mo), and Enterprise ($59/user/mo). Monthly billing is available at roughly 20% higher per-user pricing. A 21-day free trial is available for any paid plan with no credit card required.

Can I import data from Salesforce or HubSpot?

Yes. Freshworks provides guided migration tools for Salesforce, HubSpot, Pipedrive, Zoho, and other major CRMs. You can also bulk import via CSV with field mapping. For complex migrations, Freshworks offers professional services.

Does Freshsales integrate with Gmail and Outlook?

Yes. Freshsales offers two-way sync with both Gmail and Microsoft 365/Outlook. Emails are tracked, logged to contact records, and visible in the activity timeline. Calendar sync is also supported for scheduling and meeting logging.

Is Freshsales good for B2B sales?

Absolutely. Account hierarchy, territory management, multi-pipeline support, and Freddy AI deal scoring are specifically designed for B2B sales processes with multiple stakeholders and longer deal cycles. Over 74,000 businesses — a majority B2B — use Freshsales.

What phone features does Freshsales include?

Freshsales includes an in-app dialer, call recording, call logs, voicemail drop, local presence (choose your outbound caller ID), and automatic call logging. Phone numbers are provisioned via Twilio. Call costs vary by country but are typically $0.01-$0.03 per minute in the US and Canada.

Does Freshsales have a mobile app?

Yes. Native iOS and Android apps are available with full CRM functionality including deal management, contact access, phone calling, email, pipeline Kanban views, and push notifications. Offline access is supported for contact and deal data.

How does Freshsales handle email sequences?

Sales sequences (Pro tier) let you create automated multi-step email cadences with follow-up reminders and condition-based branching. For example: Day 1 — send initial outreach email. If opened but no reply in 3 days → send follow-up. If not opened → send alternative follow-up. Sequences are tracked with open, click, and reply rates.

What security and compliance does Freshsales offer?

Freshsales is SOC 2 Type II compliant, GDPR compliant, and offers data encryption at rest and in transit. The Enterprise plan includes field-level permissions, audit logs, and a sandbox environment for testing. Freshworks is publicly traded (NASDAQ: FRSH) with enterprise-grade security practices.

Freshsales Review 2026: Freddy AI, Pipelines & The Best CRM for SMBs?

Freshsales Review 2026: Freddy AI, Pipelines & The Best CRM for SMBs? | Nest Digital Studio