Is HubSpot CRM really free?

Yes. HubSpot's free CRM includes unlimited contacts, deal tracking, meeting scheduling, live chat, email marketing (up to 2,000 emails/month), and basic reporting with no expiration date and no credit card required. It's not a trial — it's a permanently free tier.

What is Breeze AI and which plans include it?

Breeze is HubSpot's integrated AI suite with four main components: Breeze Prospecting Agent (Starter+), Breeze Customer Agent (Professional+), Breeze Data Agent (Starter+), and Breeze Copilot. All Breeze features consume HubSpot Credits, which cost $9 per 1,000 credits when purchased annually.

Does HubSpot charge per user or per contact?

Sales Hub charges per user (seat). Marketing Hub charges per marketing contact. You pay for Sales Hub based on how many salespeople use it, and Marketing Hub based on how many contacts you actively market to.

What are HubSpot Credits and do I need them?

HubSpot Credits are a consumption-based pricing model for AI features. You get 500 credits with Starter, 3,000 with Professional, and 5,000 with Enterprise. Credits expire monthly. Additional credits cost $9 per 1,000 when purchased annually. You only need credits if you use AI agents.

Is the Professional onboarding fee negotiable?

Generally no — HubSpot treats the $1,500 Professional and $3,500 Enterprise onboarding fees as mandatory. However, some users report the fees being waived during promotional periods like end of quarter or Black Friday.

How does HubSpot compare to Salesforce?

HubSpot is easier to use, has a genuine free tier, and offers more integrated AI features through Breeze. Salesforce offers deeper customization and industry-specific modules. For SMBs and mid-market, HubSpot is generally the better choice. For enterprise with complex workflows, Salesforce still leads.

Can I migrate from another CRM to HubSpot?

Yes. HubSpot provides free import tools for CSV files and native migration paths from Salesforce, Pipedrive, Zoho, Insightly, and Microsoft Dynamics. Professional and Enterprise onboarding services include assisted data migration.

Does HubSpot work for B2B and B2C?

HubSpot works for both, but it's stronger for B2B. The deal pipeline, account-based marketing tools, and company-level tracking are B2B-optimized. B2C businesses can use it but contact-centric CRMs may be a better fit for high-volume B2C.

What happens if I cancel my subscription?

Your data remains accessible in read-only mode, and you can export it anytime. You won't lose your contacts or deal history. Paid features stop working, but the free CRM features continue to function.

How long does it take to learn HubSpot?

Most users are productive within a week for basic CRM functions (contact management, deal tracking, email logging). Mastering automation, reporting, and workflows takes 2-4 weeks. HubSpot Academy offers free certification courses that accelerate learning.

Does HubSpot have an affiliate program?

Yes. HubSpot's affiliate program offers 30% recurring commission for up to one year on every sale you refer, with a 180-day cookie window — one of the longest in SaaS. Top affiliates earn over $1,000 per referred customer with three tiers offering escalating benefits.

HubSpot CRM Review 2026: Is the AI-Powered Customer Platform Worth the Price?

HubSpot CRM Review 2026: Is the AI-Powered Customer Platform Worth the Price? | Nest Digital Studio